When I see graciousness in action, I try to remember those experiences--in the hopes of becoming more gracious myself.
While we were selling our Women of Hope handicrafts in Abuja, a woman looked through the five aprons we had on display. After she decided on a lime green batik apron, I noticed a small hole in the fabric. I told her, "Oh, I'm sorry, this one has a small flaw. Can you choose another color?" And I took the lime green apron off the display table and packed it away.
She checked through the other aprons, but couldn't really find one that she liked as well. Then she said, "Just let me buy that one--someone's got to take it."
We thanked her and threw in an extra gift bag for the favor she did for us. She was an example of graciousness in action for me.